General Support
General Inquiry
Use this form for general questions about VIDC, available services, appointments, website inquiries or how to connect with the team.
VIDC Resource Hub
Helpful information, all in one place.
Find patient information, inquiry forms and current research opportunities designed to make accessing VIDC information, care and support easier.
Clear and Accessible
Practical information to help people find the right next step.
Inquiry Forms
Choose the right form to get started.
Use the form that best matches your inquiry. This helps the VIDC team route your request to the appropriate team or service more efficiently.
Patient Support
Patient Inquiry
Use this form for questions related to patient care, appointments, referrals, follow-up support or accessing services through VIDC.
Community Giving
In-Kind Donation
Use this form if you would like to donate goods, supplies or practical items that may support VIDC programs, patients or community initiatives.
Get Involved
Volunteer Application
Use this form if you are interested in volunteering your time, skills or support for VIDC programs, outreach or community-based initiatives.
Research Participation
Study Eligibility
Interested in participating in VIDC research? Complete the eligibility form so the research team can review whether a current study opportunity may be relevant to you.
VIDC Form
Inquiry Form
Use this form for general questions about VIDC, available services, appointments, website inquiries or how to connect with the team.
Use this form for patient-related questions. Please follow the instructions in the form and avoid including information that is not required for your inquiry.
Tell VIDC about the goods or practical items you would like to donate so the team can review whether they can be accepted.
Share your interest, availability and relevant experience with the VIDC team.
Complete this form if you are interested in participating in VIDC research. Your responses help the research team identify current study opportunities that may be relevant to you. Completing the form does not confirm eligibility or enrollment; final eligibility is determined by the study team after review and any required screening.
Patient Information
Information to help you understand and navigate your care.
A clear starting point for preparing for appointments, understanding what may happen during care and knowing where to find support before, during and after your visit.
VIDC’s model of care connects clinical treatment with mental health, addiction and social-resource support when those services may help.
Before Your Visit
Preparing for Your Appointment
Bring identification, your current medication list and any relevant medical information or questions you would like to discuss.
During Your Visit
What to Expect
Your appointment may include a health assessment, discussion of symptoms or concerns, testing and planning for follow-up care.
Treatment Support
Medication Information
Keep an up-to-date medication list and ask questions about instructions, possible side effects and ongoing adherence support.
Your Information
Privacy and Consent
Your care includes conversations about confidentiality, informed consent and how personal health information may be collected and shared.
Whole-Person Care
Ongoing Support
Mental health, addiction and social-resource support may be connected to your care based on your needs and preferences.
After Your Visit
Follow-Up Care
Understand how results will be shared, whether another appointment is needed and who to contact when questions arise.
Careers at VIDC
Do meaningful work with a team that cares.
VIDC brings together clinical care, research, education and community-focused support. Our team works collaboratively to improve access to care and create better outcomes for the communities we serve.
Mission-Driven Work
Contribute to care and programs designed to make healthcare more accessible and responsive.
Collaborative Team
Work alongside people contributing across clinical care, research and community support.
Care That Moves Forward
Be part of an organization connecting evidence-based practice with practical impact.
Current Openings
1 current opportunity
Select a position below to review the role details without leaving the Resources page.
Medical Office Assistant
Vancouver Infectious Diseases Centre
VIDC is seeking a motivated and dynamic Medical Office Assistant to provide administrative and patient support in a fast-paced, compassionate multidisciplinary medical and research environment.
View Position Details
Position Overview
About VIDC
VIDC is a multidisciplinary medical and research centre dedicated to improving the health and well-being of individuals affected by HIV, Hepatitis C, and other complex health conditions. Our team is compassionate, collaborative, and driven by a strong commitment to patient-centered care, research, and community engagement.
About the Role
We are looking for a motivated and dynamic Medical Office Assistant to join our team. The ideal candidate is enthusiastic, detail-oriented, and confident in providing both administrative and patient support in a fast-paced, compassionate environment.
Responsibilities
- Perform reception duties, including answering phone lines and managing inquiries, scheduling patient appointments and coordinating specialist referrals, and managing filing, archiving, billing, and invoicing.
- Utilize and maintain accuracy within the Electronic Medical Records System (EMRS).
- Support Clinical Researchers and Nurses in coordinating patient visits and study appointments.
- Provide administrative support to the reporting Manager and broader team as needed.
- Contribute to a welcoming and professional patient experience.
Qualifications
Knowledge, Skills, and Abilities
- Experience with MSP billing and EMR systems.
- Knowledge of archiving and chart management.
- Strong organizational, multitasking, and time-management skills.
- Excellent communication and interpersonal skills.
- Ability to remain calm and professional in high-pressure or sensitive situations.
- Demonstrated initiative, problem-solving, and sound professional judgment.
- Experience working with individuals living with HIV, HCV, or vulnerable populations is an asset.
- Bilingualism (verbal and written) is an asset.
Education and Professional Requirements
- Minimum of Grade 12 education; post-secondary education is an asset.
- Certificate or diploma in a Medical Office Assistant program.
- Minimum of 1 year of recent experience in a medical office or clinical setting.
- Equivalent combinations of education and relevant experience will be considered.
- MOA experience: 1 year required.
What We Offer
- Comprehensive benefits including health, dental, vision, and extended medical coverage.
- Paid vacation and sick leave.
- Dental care.
- Extended health care.
- Paid time off.
Application Information
Work Location: In person.
A dedicated application link can be added in the VIDC Careers admin area once the preferred application destination is confirmed.
Frequently Asked Questions
A few common questions. More answers are one click away.
Find quick answers about accessing care, submitting an inquiry and learning about research. Visit the complete FAQ for more detailed information.
Review the Care & Services page to learn about available services and access pathways. Appointment and referral requirements may vary depending on the type of care you need.
Explore Care & ServicesChoose the inquiry type that best matches what you need: General Inquiry, Patient Inquiry, In-Kind Donation or Volunteer Application. Review the instructions before submitting personal or medical information.
View Inquiry FormsAvoid including detailed diagnoses, health records or other sensitive medical information in a general inquiry unless VIDC has specifically instructed you to use that submission method.
Visit the Research page for information about VIDC’s research program, current clinical studies and opportunities to learn more about participation.
Explore Clinical Trials
Looking for more answers?
Visit the complete FAQ for information about care,
appointments, research, privacy, VUHC and more.
Need Help Finding a Resource?
Connect with the right care, information or support.
Whether you are looking for a form, testing information, community support or guidance about accessing VIDC services, our team can help direct you to the appropriate resource.