Answers to help you find the right care and information.

Start by reviewing the Care & Services page to learn about available programs and access pathways. Appointment and referral requirements may vary depending on the service.

Yes. As a specialist clinic, VIDC typically requires a referral from a family doctor, walk-in clinic or nurse practitioner to schedule an initial consultation.

VIDC specializes in the diagnosis, treatment and long-term management of chronic viral infections such as Hepatitis B and C and HIV, as well as complex bacterial infections and tropical diseases.

Use the contact information provided with your appointment confirmation or contact VIDC for scheduling assistance. Provide reasonable notice when you need to change or cancel an appointment.

Bring identification and any relevant medical information or questions you would like to discuss. Follow any additional instructions provided before the appointment.

Referrals need to be completed and submitted by a healthcare provider through an approved submission method.

Yes. Medical consultations and follow-up visits are fully covered under the Medical Services Plan (MSP) for eligible BC residents with a valid referral.

Yes. VIDC provides phone and secure video consultations for follow-up appointments when physically visiting the clinic is not medically required.

Yes. VIDC offers confidential testing services. Please speak with the nursing staff or specify your testing needs when booking to confirm rapid testing availability.

VIDC’s research team focuses on advancing the global understanding of HCV and HIV transmission, prevention and treatment.

VIDC is actively involved in clinical research. Review the current studies and ask the research team whether you may qualify for an ongoing clinical trial evaluating new therapies.

Yes. Compensation is provided for participation and generally ranges from $20 to $50, depending on the study requirements and duration.

Eligibility depends on the specific requirements of each study, including your diagnosis, medical history, laboratory results, and previous and current treatments. The research team will review your information and conduct a screening assessment to determine whether you qualify for a clinical trial.

Yes. Joining a research study is voluntary. Before participating, you should receive information about the study and have an opportunity to ask questions before deciding whether to consent.

Research participants can generally choose to stop participating. The consent information and research team should explain what happens if you decide to withdraw.

Healthcare and research information should be collected, used and shared according to applicable privacy, confidentiality and consent requirements. Ask the relevant team when you have questions about how information will be handled.

Resource cards display their available language. Contact VIDC when you need help locating translated information, interpretation support or another appropriate resource.

Contact VIDC before your appointment or interaction and explain the type of assistance you need. This gives the team an opportunity to discuss available options.

Visit the VUHC page for current information about its purpose, services, access pathways and location.

VUHC offers a range of healthcare services, including Opioid Agonist Treatment (OAT) care. The clinic is committed to providing accessible, patient-centred care to support the health of the community.

Use the VUHC page and location information to review services and directions.

Visit the Contact page for current contact information, location details, hours and inquiry options.

No. Website information is provided for general educational purposes and does not replace assessment, diagnosis or advice from a qualified healthcare professional.

Contact VIDC for help locating the appropriate resource, form, service or team member. Avoid including detailed medical information in a general website inquiry.