Contact VIDC
Whether you have a general question, need help accessing care, want information about research or are looking for a specific resource, use the options below to reach the appropriate VIDC team.
Start with the option that most closely matches your question. This helps connect your inquiry with the appropriate VIDC team, service or care pathway.
Not sure where to start? Choose General Inquiry and briefly describe what you need.
General Contact
For general questions about VIDC, partnerships, media, website inquiries or help finding the appropriate team.
Care & Clinical Services
For information about accessing care, appointments, follow-up support, referrals or available clinical services.
Clinical Research
Explore current clinical studies, research participation information and VIDC’s broader research program.
Vancouver Urban Health Centre
Learn about VUHC services, community-care pathways, location information and how to connect with the appropriate program.
Send an Inquiry
Choose the inquiry type that best matches your question and provide the information needed to direct your message to the appropriate VIDC team.
Provide a brief, clear description without including detailed personal health information.
Before You Submit
Select the inquiry type that most closely matches your question.
Provide enough general information to help route your message.
Choose whether you prefer a response by email or phone.
General Contact Form
Complete the required fields below. Selecting the most accurate inquiry type helps direct your message.
Choose an inquiry type in the form to see additional guidance.
VIDC provides care through its main Hornby Street clinic and the Vancouver Urban Health Centre in Vancouver’s Downtown Eastside.
Confirm your appointment location and arrival instructions before travelling, particularly when your care is being provided through VUHC.
VIDC Main Clinic
1177 Hornby Street, VancouverMain Clinic
Satellite Clinic
Current VUHC opening hours and direct contact details are not listed here until they are confirmed by the VIDC team.
General website forms and email are intended for routine, non-urgent inquiries. Avoid including detailed medical records or sensitive personal health information unless the clinic has provided an appropriate submission method.
Use the Right Pathway
Use the Patient Inquiry or the communication method provided by your care team when your question relates to clinical care.
View Inquiry FormsUse website forms for routine questions, navigation help and non-clinical requests.
Do not send medical records, test results, diagnoses or detailed medication information through a general form or general email.
Use the Patient Inquiry or the instructions provided directly by your care team.
Website forms are not monitored as an emergency service and should not be used for urgent medical concerns.